Privacy Policy

Introduction

Brightfound LLC ("BidYourLoan," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bidyourloan.com and use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, password
• Profile Information: For MLOs - NMLS ID, company name, license states, profile picture
• Loan Request Information: Property details, loan amount, credit score range, income information, employment status
• Communications: Messages exchanged through our platform, reviews and ratings
• Payment Information: Billing address and payment method details (processed by third-party payment processors)

1.2 Information Collected Automatically

When you use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent, clicks, search queries
• Location Information: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Match borrowers with appropriate mortgage professionals
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

3.1 Mortgage Professionals

When you submit a loan request, your loan details (NOT your personal contact information initially) are shared with MLOs who may bid on your request. Your identity is revealed only when you choose to accept a bid, at which point you can communicate with the MLO through our messaging system.

3.2 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting, and customer service.

3.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or government request, or to protect our rights, privacy, safety, or property.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account, subject to certain legal retention requirements.

5.1 MLO Record Retention Policy

Special Notice for Mortgage Loan Officers: When your MLO account is deleted or terminated, we retain and permanently link the following records to your NMLS ID:

• All bids submitted on the platform
• All ratings and reviews received from borrowers
• Bid acceptance and performance history
• Platform activity metrics

This retention policy exists to protect borrowers and maintain the integrity of our rating system. It prevents MLOs from erasing poor reviews by deleting their account and re-registering with a clean slate. If you re-register with the same NMLS ID, your complete history will be automatically restored to your new account.

By registering as an MLO, you consent to this permanent record retention policy.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your identity
• Analyze site traffic and usage
• Deliver targeted advertising

You can control cookies through your browser settings, but disabling cookies may affect functionality.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: